Shipping and Return Policy
Our Shipping Policy
We ship every day within the US, prioritizing orders based on shipping priority and order date. You will receive a confirmation email as soon as your order has shipped!
Please note: All of our pieces are available in small batches. Because of this, please allow up to 10 business days for processing before your order is shipped. We are dedicated to providing excellent customer service and will do everything we can to ensure your satisfaction.
Our Return Policy
All items are final sale. There are no returns or exchanges. If you received a damaged item you must email us within 3 days of receipt with your order number and a photo for accommodations.
VIVID THEOPHANY IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.
Thank you for supporting my small business and for being a part of this meaningful journey! Your patience helps us continue to deliver jewelry that is crafted with care and purpose. - Keara
email us: support@vividtheophany.com